Built by Blank
Technology & Support
Phone & Chat Support
It is every businesses’ responsibility to ensure that its customers are happy and satisfied. Good customer support and relations makes the customers feel important and valued. Your customer support system should combine an actual customer contact system with a customer relations management (CRM) to ensure that your stuff gives high quality customized service to every customer on your catalog.
Automation will help you streamline your customer support department without necessarily hiring more employees. At Built by Blank, we have perfected the art of custom customer support system development and will help you come up with the specific system that suits your needs. You can count on us to offer seamless integrations with existing CRMs to ensure that your customer support department has all the relevant data readily available when talking to your customers.
A good customer support system will ensure that you not only give your staff the confidence they need to serve your customers but also give you the chance to analyze your customer campaigns and use them to grow your service delivery. At Built by Blank, we take pride in our ability to customize every solution to your specific needs. We understand that your customer support center might not be full of experts hence we focus on availing all the data they need to give expert responses on demand.
Our solutions will help you:
• Achieve better customized customer support by relating returning customers to past problems or purchases
• Availing technical information to your support crew to ensure that they provide the right responses at all times
• Reduce on interruptions or delay times between the customer contact and support service delivery
• Connect your customer support desk to your automated management system to ensure that they can solve minor problems or raise attention to bigger problems on demand
• Reduce the learning curve when training and inducting new customer support team
Your customer support department should prove to the customer that you are in control. It should have the power to take instant action that will take control of the situation and regain your customer’s trust. Only a highly dynamic system with all the social and functional aspects will help you achieve this.
Get in touch with us now to get your system up and running. We understand that your needs are unique to your business, and that your preferences will always vary from one solution to another. Our requirement analysis crew will ensure that we capture all the information we need to deliver the perfect solution for your home.